Was it a Trap?
The wrong cap of the last event ''ultimate journey'' is a scandal...we lost a lot of cristals.
Capital Games named that a ''bug'' and they fixed it after we play at the event. But, not
content with making us lose crystals (which some spent time and others crystals), they disrespect us. In deep, they have neither the professionalism nor the politeness to address your customers to apologize for the inconvenience caused by their error.
They have all datas necessary to repair their error....if they want, they can find who has lost cristals and how many....it's an easy work for them....Why did they not do that?
I was patient but faced with the lack of communication, I am now angry.
Now stop playing with us and make clear communication to explain to us exactly the procedure to follow to be reimbursed or explain to us why we will not be reimbursed.
Do you think for a single second that an online sales company that takes money from its customers without sending the goods would simply say ''be patient'', ''go to this web page for more information ( and without giving any)'' then cherry on the cake, telling us ''that's it we have solved the procedural problem it won't happen again'' without taking the trouble to manage their neglected customers....
but Capital Games send us to a website to let us follow the progress of the bug resolution, or they send us to a post from the developers where they indicate that they will post information (when they have it) on a different subject '', they announce to us the resolution of the bug without a single second communicating what they envisage for the consequences of this bug''
No need to continue with consumer service, this is a technical problem whose resolution is technical!
This is all just unacceptable...
Capital Games named that a ''bug'' and they fixed it after we play at the event. But, not
content with making us lose crystals (which some spent time and others crystals), they disrespect us. In deep, they have neither the professionalism nor the politeness to address your customers to apologize for the inconvenience caused by their error.
They have all datas necessary to repair their error....if they want, they can find who has lost cristals and how many....it's an easy work for them....Why did they not do that?
I was patient but faced with the lack of communication, I am now angry.
Now stop playing with us and make clear communication to explain to us exactly the procedure to follow to be reimbursed or explain to us why we will not be reimbursed.
Do you think for a single second that an online sales company that takes money from its customers without sending the goods would simply say ''be patient'', ''go to this web page for more information ( and without giving any)'' then cherry on the cake, telling us ''that's it we have solved the procedural problem it won't happen again'' without taking the trouble to manage their neglected customers....
but Capital Games send us to a website to let us follow the progress of the bug resolution, or they send us to a post from the developers where they indicate that they will post information (when they have it) on a different subject '', they announce to us the resolution of the bug without a single second communicating what they envisage for the consequences of this bug''
No need to continue with consumer service, this is a technical problem whose resolution is technical!
This is all just unacceptable...
