Forum Discussion
7 years ago
@Kyno: Where did I say they should not listen to whats being said in the forums? I said, they should not focus ONLY on the forums and the social medias channels including youtube. It is easy to get the opinion of players who are actively posting. But the majority of players is not doing this. They will just leave, if the game is evolving into something they don't like.
The best example is the survey they just did a couple of months ago. They added an ingame link to a website, where players could answer a couple of questions. Doing so took approximately 15 - 30 minutes. Not much time, but most people still won't do that. A guild mate even asked me how to deactivate the commercials (he was referring to the ingame pop-ups throwing him out of the game and linking to a web site). And by the way, that player was not a casual f2p player.
I'm 100% sure the responses they received to this survey would have significantly increased, had they just send an ingame mail every day with 3 or 4 options to chose. Every day a new question with a small reward for paticipation. No routing to an external website, not having to type texts, just klick on one option ingame. People are lazy. That's the simple truth.
The best example is the survey they just did a couple of months ago. They added an ingame link to a website, where players could answer a couple of questions. Doing so took approximately 15 - 30 minutes. Not much time, but most people still won't do that. A guild mate even asked me how to deactivate the commercials (he was referring to the ingame pop-ups throwing him out of the game and linking to a web site). And by the way, that player was not a casual f2p player.
I'm 100% sure the responses they received to this survey would have significantly increased, had they just send an ingame mail every day with 3 or 4 options to chose. Every day a new question with a small reward for paticipation. No routing to an external website, not having to type texts, just klick on one option ingame. People are lazy. That's the simple truth.
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