Wrong Purchase, Requesting refund

The lag has been so bad I got a message saying my refund request was denied and I didn't even make a refund request.  They've turned the spaghetti code in this game into an entire factory of spaghetti.

Maybe they'll fix it by next patch, but I'm not counting on it since the game still functions.  Perhaps if lag causes players to reduce their spending they'll prioritize resources to fix the issue?  The leadership is content with just putting bandaids on everything to keep it going until a critical failure happens.