Forum Discussion

3 years ago

Account banned

I believe I was banned in error. My ally code is 487-426-685 and I unfortunately don't know my player ID but my account was thoughtsfromanewt. The ban message says for repeat offences but I don't bel...

technical issues

EA_Aljo

Community Manager

3 years ago

@thoughtsofanewt

You're very welcome. If you have any other issues, please reach out again.

thoughtsofanewt

3 years ago

I followed that article and the support there said they couldn't help me and told me to message CG_LucifersDaddy which I already did 2 days ago and I have not received a response. Is there a way to know if my message has been recieved?

EA_Aljo
Community Manager
3 years ago
@thoughtsofanewt

The best I can suggest is that you submit a dispute with the instructions in the article I linked previously.
- adambpoolelaw
  3 years ago
  I'm in the same boat. Banned and I don't know why. I tried following the directions in the app to msg Lucifer_Daddy on the forums. No response. Looked into it and his/her profile shows that it hasn't been active in 2 years. Tried going through the link you posted contacting EA. They send an automated response to msg Lucifer_Daddy also. Looks like they can just ban you for no reason and intentionally give you a dead end so they don't have to deal with you. Spent probably thousands of dollars on this game because my son and I enjoyed working together on it. This is the craziest customer support I've ever seen. I can't believe the official instructions after a ban is to msg an abandoned user account. Has CG or EA not checked first to confirm that the person they are referring everyone to still works for them?
  - ChristophIV
    Hero+
    3 years ago
    I believe CG_Leviathan is the main contact for bans. Even though they show as inactive on the forums, they pick up all messages through email.