Account hijacking and abuse of resources
Product: Star Wars: Galaxy of Heroes Platform:Android Tablet What type of device are you experiencing the issue with? Emulator / Phone OS Version 7 and 10 Ally Code: (Find it here: http://bit.ly/...
Forum Discussion
EA_HighCommand
EA QV Team
EA QV TeamHi @ValRohen and so sorry to hear that.
Edited Since your previous message wasn't showing up:
We have locked your account for the time being to avoid any further access by an unauthorized person. Please provide us with the case number from our support so that we can have the right person look into it.
As for the Facebook linking, we've recently changed that feature to make it more secure. Since it all started after you began using an emulator, that might be the cause (and the main reason we don't support emulators, since we don't have control over them).
Hi @EA_HighCommand ,
thanks for the note, guess with the account lock - you scared the hell out of me with that and I have 2h left to get my dailies done before reset but I guess that is history and now I loose even more zetas tokens.
The case nummer is:
62730909
With that case number I already validated that I am the owner of that account using the live support chat.
Can you get the ban lifted asap?
Cheers
Val
- EA_HighCommand
@ValRohen Suspension lifted and your case forwarded to a higher level of support after reviewing it.
Thanks for the quick help.
A pleasure to deal with professionals.
Regards
Val
Additional information I can provide:
Talked to the other account owner, the one mentioned above, and he had a similar issue where has seen a different account that wasn't his - and he had the same decency to disconnect without any action. Guess I am not alone with that and evenmore interesting is that is it not bi-directional. He wasn't seeing my account but a third one.
Thanks and Regards
Val