Forum Discussion

Rising Novice

6 years ago

Solved

Account reset following iOS update

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? iPad 4
OS Version 14.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 865-666-149
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Account has reset after the latest iOS update to 14.2
Steps: How can we find the bug ourselves? i don't know
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My son's account is not connecting properly, when he opens the app it takes him to the level 1 player tutorial and all his progress has been lost. This has been an issue since the ipad updated to 14.2 and seems to be to d with game centre. We have tried logging him out and back in but the same thing happens.

bug

EA_UltraSlide
6 years ago
Hi @Asc-Nev99

Please see the following page for instructions on how to connect to Game Center. If you continue to run into issues, you can reach out to our support for further help through the game itself - to do this, go to Settings -> Help.

4 Replies

GladOS-013
Hero (Retired)
6 years ago
@Asc-Nev99 Is he logged into the correct Game Center account? You might want to contact customer support if you are unable to login.
EA_UltraSlide
EA Staff
6 years ago
Hi @Asc-Nev99

Is your son back in the game or are you still running into issues?
Asc-Nev99
Rising Novice
6 years ago
I logged him out of game centre and he can access his account now, but if I turn game centre back on the same thing happens.
Is there a way to link his account to game centre? He’s only ever played on the one device.
EA_UltraSlide
EA Staff
6 years ago
Hi @Asc-Nev99

Please see the following page for instructions on how to connect to Game Center. If you continue to run into issues, you can reach out to our support for further help through the game itself - to do this, go to Settings -> Help.