Aspect ratio broken after update

Question

Product: Star Wars: Galaxy of HeroesPlatform:Android PhoneWhat type of device are you experiencing the issue with? Pixel 7OS Version Android 13Ally Code: (Find it here: http://bit.ly/AllyCode ) 951546839What type of issue do you have? OtherHow often does the bug occur? Every time (100%)Summarize your bug There is a half inch squish on both the left and right of my screen in game.Steps: How can we find the bug ourselves? I'm on android 13. Something happened after an update.Connection Type WifiPlease select your region North AmericaCountry Canada‌I can't play the game on my phone like this. After an update my ui is now permanently squished. The game thinks my phone is a different aspect ratio.

ea_gunner · Answer

The device updates can change the UI. We saw similar issues with other devices in the past. However, we will not be able to make any changes to your device.

chakanuru · Answer

@EA_Gunner I have the same problem with my Pixel 6 and newly updated OS.

What do you mean by you cannot make changes to your device? I don;'t think we are asking for changes to the device, but for an update to the game software or something.

The game is not recognizing the correct aspect ratio of our phones now. It seems like there needs to be an update to the game to correctly recognize the phone.

chakanuru · Answer

@EA_Gunner I just found this thread in which a similar issue happened but then was resolved with a game update.

https://answers.ea.com/t5/Bug-Reports/Game-not-using-entire-screen-on-Android-13/td-p/11762255

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Aspect ratio broken after update

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