Bought and paid for Episode Pass. Did not receive it
And how on earth do I contact EA about it?
The in-game Help is silent and email takes like a week if at all.
So EA, I did not receive my pass I paid for. Give it to me!
Hey murky_maja330,
Missing content isn't something we can help with through the EA Forums:
...we can’t make any changes to your accounts. Our support folks need to verify your account before any changes can be made, and that’s not something we can do via the forum, sorry. This will cover cases such as issuing refunds or adding missing content...
- What EA staff here can help withYou did the best thing by connecting with the support team. They can take a look at it for you and will do their best to help you out.
If it's taking a while to hear back, try opening a second case and referencing the first ticket. Once a case has been opened, you can track if from your My Cases page on EA Help.
Just a heads up also, for SWGOH and other mobile games, the support cases need to be opened from inside the game in order for the support team to be able to look into things for you. If you've opened a case without starting it from in-game, they will ask you to open it from in-game before they can proceed.
- EA_Lanna
