that was the answer i got from the ea support:
Hello there!
It is sad that we at customer support can only help with issues in the game itself, please note that we’re unable to make direct changes or correct game results. However, we encourage you to report this issue on the official forums. This will allow our dedicated team and game experts to review your feedback and investigate the matter further.
You can click on the below link to post the same on our official forums. In case, if you find any similar issue please upvote it so that it can be highlighted.
Link for forum: https://forums.ea.com/discussions/swgoh-technical-issues-en/episode-pass-not-recieved/12395177
Thank you so much for contacting EA.
EA_Gunner EA_Aljo
Can one of you help me out?
