Bought Leviathan Bundle and have not received it

I’m starting a new trend because I also purchased the Leviathan bundle 1 and haven’t gotten it.  I’ve reached out the in game EA help line and provided all receipts and still haven’t gotten it.  They said there transferring it to someone else.  Seems like  getting the run around.  I’ve done all the in game restore purchase requests several times, restarted the app several times, provided the EA Help reps all of the receipts and screen shots that show my purchase.  Please just give me the bundle or provide me a refund.

Thanks