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Resmi9793's avatar
Resmi9793
5 years ago

Call for action on current crashing/freezing issue

Product: Star Wars: Galaxy of Heroes Platform:Android Tablet What type of device are you experiencing the issue with? Many OS Version Many Ally Code: (Find it here: http://bit.ly/AllyCode ) What...
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Resmi9793's avatar
Resmi9793
5 years ago
You don't need root access to your device to get these diagnostics; you just need to enable developer options to switch on the debug bridge.  This is all standard production tooling for all Android devices.  You can even switch off developer options again afterwards if you're worried about it.
 
If you follow the advice in my original post, you will be able to get the stack traces - even if you connect up after the crash.  Here's another one from my device today.
 
07-21 10:25:49.227 30303 31675 I cg_breakpad: Wrote breakpad minidump at /data/user/0/com.ea.game.starwarscapital_row/files/error/minidump/new/bde54889-d147-462c-eb95ca85-46e636bf.dmp succeeded=1
07-21 10:25:49.230 30303 31675 E CRASH   : signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 00000000
07-21 10:25:49.230 30303 31675 E CRASH   : *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
07-21 10:25:49.230 30303 31675 E CRASH   : Build type 'Release', Scripting Backend 'il2cpp', CPU 'armeabi-v7a'
07-21 10:25:49.230 30303 31675 E CRASH   : Build fingerprint: 'samsung/gts210wifixx/gts210wifi:7.0/NRD90M/T810XXU2DRH1:user/release-keys'
07-21 10:25:49.230 30303 31675 E CRASH   : Revision: '6'
07-21 10:25:49.231 30303 31675 E CRASH   : pid: 30303, tid: 31675, name: UnityMain  >>> com.ea.game.starwarscapital_row <<<
07-21 10:25:49.231 30303 31675 E CRASH   :     r0 00000000  r1 036e8038  r2 00000000  r3 000f7e3d
07-21 10:25:49.231 30303 31675 E CRASH   :     r4 643488e8  r5 00004000  r6 00004000  r7 00040000
07-21 10:25:49.231 30303 31675 E CRASH   :     r8 00000000  r9 00000000  sl 814537cc  fp 855feca0
07-21 10:25:49.231 30303 31675 E CRASH   :     ip 855fec90  sp 855fec98  lr 814818c8  pc 7dd3c0fc  cpsr 617fdd90
07-21 10:25:49.231 30303 31675 E CRASH   :
07-21 10:25:49.231 30303 31675 E CRASH   : backtrace:
07-21 10:25:49.490 30303 31675 E CRASH   : #00  pc 008d40fc  /data/app/com.ea.game.starwarscapital_row-2/lib/arm/libil2cpp.so
07-21 10:25:49.490 30303 31675 E CRASH   : #01  pc 008db388  /data/app/com.ea.game.starwarscapital_row-2/lib/arm/libil2cpp.so
07-21 10:25:49.490 30303 31675 E CRASH   : #02  pc 031debdc  /data/app/com.ea.game.starwarscapital_row-2/lib/arm/libil2cpp.so
07-21 10:25:49.490 30303 31675 E CRASH   : #03  pc 031df1c8  /data/app/com.ea.game.starwarscapital_row-2/lib/arm/libil2cpp.so
07-21 10:25:49.490 30303 31675 E CRASH   : #04  pc 01724cf8  /data/app/com.ea.game.starwarscapital_row-2/lib/arm/libil2cpp.so
07-21 10:25:49.490 30303 31675 E CRASH   : #05  pc 01e45bb0  /data/app/com.ea.game.starwarscapital_row-2/lib/arm/libil2cpp.so
07-21 10:25:49.490 30303 31675 E CRASH   : #06  pc 01f24f78  /data/app/com.ea.game.starwarscapital_row-2/lib/arm/libil2cpp.so
07-21 10:25:49.490 30303 31675 E CRASH   : 
 
wharp95's avatar
wharp95
Seasoned Veteran
5 years ago
@Resmi9793 What I was meaning is, how EA/CG can retrieve clients logs ? There is now way unless, the application have root access or they have a handler catching those signals then writing the crash stack into their own files and I don't see any reports uploading when I play (hidden?).
  • Resmi9793's avatar
    Resmi9793
    5 years ago
    @wharp95 Yeah - it all depends what diagnostics they have built into the application. They can only get limited info from the rest of the system, though, which is why I'm trying to provide this extra info to help fix these issues

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