Relic didn't upgrade

Good morrow, on monday, early tuesday, I was playing star wars galaxy of heroes and was trying to unlock bocatan mandor in solo journeys, battle for Mandalore, the pirate and I attempted Paz Viszla relic 7 and was not having much luck, so I decided because he's a tank just to go ahead Race him to relic level eight. I did this and tried to play again. But what happened was the materials were taken, but the relic wasn't raised and I finally realized it and reached out to I need to help form on the game. I swear I spoke to 12 different people and uh, a couple of them would try to help, but then I'd get someone different. And they didn't care, and they would tell me to go to the forums, or learn how to beat it for the relic 7. It wouldn't bother me if I didn't spend so much money and time upgrading these characters and playing the game. One guy even told me that I upgraded him from relic 6 to relic 7 to which I replied, that's not possible.Or I wouldn't even have been able to play the event because everyone had to be at a relic seven. Is there any ea help form that I can reach out to that?Will actually help me? I felt like some of the guys didn't even yeah, play the game or understand what I was trying to say. I've been dealing with this since Tuesday. And i'm finally fed up with trying to explain to each person what happened and then have them blow me off and pass me to the next person. Has this ever happened to anyone else?And how did you go about fixing it. Thank you to anyone that responds.I appreciate the help.