I am trying to login to the ea web store to claim the bonus chests and see if there’s any exclusive web store packs. I have not been able to get in for about a week now. I am getting the code just fine, when I put in the code is when I’m getting the error. I have attached a picture of it. I keep getting an error. Any helping fixing would be appreciated.

Hi there, @DeyXI It's possible you're sending the code to the wrong account. Make sure you're logged in to the right one on both your device as well as in the web store.

@EA_Aljo Not sure why it would suddenly change on me. My account is connected ingame and I’ve also been doing this for months. It’s now not working anymore so idk how it would just swap accounts.

@DeyXI I know it seems odd, but can you check to make sure? Also, try clearing using an incognito browser to avoid any cookie issues.

I logged in with SWGOH via: Connect/ EA Connect, 4 days ago and I still haven't receved those free chests. I am logget in with the same email for both the game and EA. Can you help me, please?

@BDBadBarthBD Can you try logging in through a Chrome browser in incognito mode and let me know if the chest shows up?

Can’t login to ea web store for swgoh

14 Replies

EA_Aljo
Community Manager
2 years ago
Hi there, @DeyXI

It's possible you're sending the code to the wrong account. Make sure you're logged in to the right one on both your device as well as in the web store.
DeyXI
2 years ago
@EA_Aljo Not sure why it would suddenly change on me. My account is connected ingame and I’ve also been doing this for months. It’s now not working anymore so idk how it would just swap accounts.
EA_Aljo
Community Manager
2 years ago
@DeyXI

I know it seems odd, but can you check to make sure? Also, try clearing using an incognito browser to avoid any cookie issues.
BDBadBarthBD
New Novice
2 years ago
I logged in with SWGOH via: Connect/ EA Connect, 4 days ago and I still haven't receved those free chests. I am logget in with the same email for both the game and EA. Can you help me, please?
EA_Aljo
Community Manager
2 years ago
@BDBadBarthBD

Can you try logging in through a Chrome browser in incognito mode and let me know if the chest shows up?
BDBadBarthBD
New Novice
2 years ago
I am now in incognito Chrome on my lapop, but no CHEST apear on game on my phone. I play this game with my phone.
What can I check?
Tks
BDBadBarthBD
New Novice
2 years ago
@BDBadBarthBD LE: This CHEST Ill find it in section "Store"?
EA_Aljo
Community Manager
2 years ago
@BDBadBarthBD

It's under the Limited Time Offers section at https://store.galaxy-of-heroes.starwars.ea.com/.
baddarth667
2 years ago
Hi,
Can you help me to do same thing for second account, please?
Ally code : 965 574 217
Best regards,
Costi
EA_Aljo
Community Manager
2 years ago
@baddarth667

Just log in to your other account and go to the same URL I mentioned.