Re: Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC
Cannot get in game since the update. Everything worked fine till had to update new client.
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EA_LannaCommunity Manager
Hi AiraViszla,
I'm sorry to hear that. Is there an error message popping up when you try to load into the game? Are you able to get past the initial loading screen?
- EA_Lanna
It goes to loading screen and just stays there and can't get in. Everything was fine before the patch.
No error message or anything.
- EA_Lanna
Hi AiraViszla,
Ok, there are some troubleshooting steps I can suggest to help flush out cached data and help things sync up again. They'll be different depending on what device you're playing from. To share the relevant steps, please let me know:
- If you are playing on iOS, Android or PC?
- If your game was backed up at any stage before the loading issues happened?
- EA_Lanna
- EA_Lanna
Hey AiraViszla,
It's been a while since this thread was last active. I hope that means everything is running smoothly now. I'll close this thread out here, and if something changes or new questions come up, please don't hesitate to start a fresh thread or pop into an existing live one. 😄
Happy Gaming o/
