Forum Discussion

dhkwaj's avatar
dhkwaj
Rising Novice
1 month ago

cannot get in the pc version of the game

it stuck at the loading screen which says cheaking for updates at the laft bottom with connection error unable to connect to the ea service at the middle.

9 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    30 days ago

    Great! Glad it's working for you. If you have any other issues, please reach out again. May The Force be with you!

  • dhkwaj's avatar
    dhkwaj
    Rising Novice
    30 days ago

    the issue resolved itsself😂. i tried to log in and now it works ok.  but thank you for your help anyway kind sir.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    30 days ago

    Can you try updating your country to Singapore?

  • dhkwaj's avatar
    dhkwaj
    Rising Novice
    30 days ago

    yes right after i leave singapore and this happened. my region was always china hongkong never changed.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Did this start happening right after making the move? Have you updated the region on your EA account to match your new region?

  • dhkwaj's avatar
    dhkwaj
    Rising Novice
    1 month ago

    my apology for the confuse, it appears i forgot to tapy some words, i mean with or without vpn it remains disconnected, as for the mobile and home network i just tried but it wont work. i honestly dont understand what caused this issue, as i said all of the members of my guild, their pc version works just fine, the only thing i did was moving to china from singapore and this happened.

     

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Thank you for the response. Just so I understand correctly, are you saying with or without a VPN you cannot connect? Also, have you tried using different connections? Mobile and your home network connection.

  • dhkwaj's avatar
    dhkwaj
    Rising Novice
    1 month ago

    thank you for your reply. but im afraid none of what you said works. i did use vpn a lot but  whether turn on or off effect it. also i tried to uninstall then install the eaapp and the game it just does not work. the other friends in the guild, they dont seem to have the same problem, they dont even have vpn unless the ea service went down. i also have another account,also swgoh, same problem, it seems my pc have some issues i just cant find out.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi there. Thanks for getting in touch. Do you happen to be using a VPN? If so, disable it and try again. If that doesn't help, try restarting your modem/router and PC. Let me know what happens. 

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