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Arvadonsfez's avatar
Arvadonsfez
6 years ago
Solved

Can't access account

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Huawei P20 Pro OS Version 9 Ally Code: (Find it here: http://bit.ly/AllyCode )...
bug
  • piecia1982's avatar
    piecia1982
    6 years ago

    I managed to solve this looking at some answers in different threads.

    1) Closed the game (forced it).

    2) Went to Settings -> Apps, clicked 'show all apps' here.

    3) Cleaned cache and all data separately for both Google Play Games and Google Play services.

    4) Started game, it auto logged in, I did not have to choose my account.

    You won't see Google Play services by default, and cleaning Google Play Games alone does not help. Installing older Google Play Games does not help either.

staabbj's avatar
staabbj
6 years ago

Finaly got this working.  The exact working on the menu items may be different depending on the phone you have but here is what I did

Settings

Apps & Notifications

App Info

Select to show all apps

Find and select Google Play Services

Select Storage

Select Manage space

Clear All Data

When I launched swgoh it gave me an error that play services needed to be updated.

I closed the message

Relaunched the game

It then prompted me to log into my google play account and connected without issue.

GringozijaVZ's avatar
GringozijaVZ
6 years ago

I can't access with my acc on my phone (P30 Pro)  but with my son's acc i can.

How can this be?

My ally code 141 672 411

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