Forum Discussion
17 Replies
have u found a solution yet ? I am also dealing with the same problem
- larsbabaghanoush2 years agoRising Rookie
I'm having the same problem. I've dealt with several EA chat people & they all tell me to go to EA Help IN GAME but it doesn't work. It's just a bot that doesn't respond. There is no contact us button like they tell me. I'm stuck in an endless loop where I can't get help and meanwhile I can't get to the webstore or even TRY to PC Client.
I will also say that the game just needs the option for us to unlink the EA Connect so that we can connect it again because there is apparently a bug and we all know CG doesn't fix bugs. Clearly a bug in how we are supposed to contact customer support. This is very frustrating.
- fuse2942 years agoRising Novice
I got a response from a person after a 3 day wait, now waiting on another response, pretty bad CS imo.
- barbarossa52 years agoSeasoned Acewhat are your allycodes? sometimes people dont know wich EA Account is connected. I can check that if you give me the allycode
- larsbabaghanoush2 years agoRising Rookie
the issue, for me at least, is that I probably need to unlink the EA Connected but have no option to do so. EA support won't help. They tell me to use the contact us button IN GAME but that doesn't exist so I'm stuck. Meanwhile, I can't access the webstore nor can I even TRY the PC Client BETA
- barbarossa52 years agoSeasoned Ace@larsbabaghanoush whats your allycode?
- larsbabaghanoush2 years agoRising Rookie
615-944-719
- barbarossa52 years agoSeasoned Ace@larsbabaghanoush your Game is connected to the EA Account "larsseflarssef"
If you are logged into the EA App this is the name you should see on the top right corner. If the name is different, you may need to use a different Login to the EA App - larsbabaghanoush2 years agoRising Rookie
that's the problem. i'm not using that account. it doesn't exist. i had it merged with my main account. i only had that account made to access the webstore. now i can't access the webstore any longer NOR can i try the PC Client. anytime i get an EA person they send me a link to all the basic crap to try (all of which hasn't helped) then they disappear. how am i supposed to fix this?
- barbarossa52 years agoSeasoned Ace@larsbabaghanoush well thats an unfortunate case.
stay tuned. if the datamines are correct then the next Playstore update will give you the chance to disconnect ea connect within the game.
This may arrive this or next week. But keep in mind this is no official information.