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Metzuga's avatar
Metzuga
Seasoned Newcomer
1 month ago
Solved

Cant access my main account

Hi, i accidently linked to EA and my 2 accounts combined after. I cannot access my main account now. When i login with my email for my main account it just logs me into my alt. My main account 974 333 766 Metsuga and my alt is 718 479 254 Cheddachizzle

  • Hi Metzuga​,

    Sorry you’re dealing with that. I can understand how frustrating it must be if you were just trying to link the account and now the wrong one is the only one showing.

    From what you described, this sounds more like an account access or linking issue than your main account simply disappearing.

    A couple of official guides may be helpful here:
    How to manage a STAR WARS: Galaxy of Heroes account
    How to get help in STAR WARS: Galaxy of Heroes

    If the account still isn’t showing correctly after checking those, the next step would usually be support through this webform.

    I’d also avoid unlinking or relinking anything else for now unless you’re completely sure of the setup, just to avoid making the situation more complicated.

    Hope you’re able to get it sorted out soon.

5 Replies

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    27 days ago

    Hi Metzuga​,

    Sorry you’re dealing with that. I can understand how frustrating it must be if you were just trying to link the account and now the wrong one is the only one showing.

    From what you described, this sounds more like an account access or linking issue than your main account simply disappearing.

    A couple of official guides may be helpful here:
    How to manage a STAR WARS: Galaxy of Heroes account
    How to get help in STAR WARS: Galaxy of Heroes

    If the account still isn’t showing correctly after checking those, the next step would usually be support through this webform.

    I’d also avoid unlinking or relinking anything else for now unless you’re completely sure of the setup, just to avoid making the situation more complicated.

    Hope you’re able to get it sorted out soon.

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Hi, there hasn’t been any reply for a while. Has the issue been resolved?

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