Forum Discussion

Rising Traveler

2 years ago

Solved

Can't Enter Galactic Challenge

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Galaxy Tab S8+
OS Version Android 12
Ally Code: (Find it here: http://bit.ly/AllyCode ) 475-136-137
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug can't enter galactic challenge - just spins on loading screen. never times out. force close and relaunch - same thing.
Steps: How can we find the bug ourselves? enter galactic challenge
Connection Type Wifi
Please select your region North America
Country United States

‌

Just a loading screen.

bug

EA_Gunner
2 years ago
@Darth_FreezeAlot The team is aware of the performance issues and is investigating the issue further.

6 Replies

EA_Gunner
EA QV Team
2 years ago
@Darth_FreezeAlot The team is aware of the performance issues and is investigating the issue further.
barbarossa5
Seasoned Ace
2 years ago
@EA_Gunner this is not a performance issue. Its a missing asset - env_nab_otoh_gunga_pre

That asset is only one background out of 5. wich means the bug only occurs 20% of times.

For players... just restart and try again
ymrsnw6nvu0x
Seasoned Newcomer
2 years ago
Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Samsung galaxy s10
OS Version 12
Ally Code: (Find it here: http://bit.ly/AllyCode ) 167771917
What type of issue do you have? Other
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug The game jamms when i open the battle naboo: jedi
Steps: How can we find the bug ourselves? Try openning the battle with gl leia . The first battle might work but the second battle surely jams.
Connection Type Mobile
Please select your region Europe
Country Roumania

‌

I have to close the game and start again
EA_Gunner
EA QV Team
2 years ago
Try to re-install the app.
ymrsnw6nvu0x
Seasoned Newcomer
2 years ago
I reinstalled the app and it worked a few times but now it jammed again
ymrsnw6nvu0x
Seasoned Newcomer
2 years ago
I used my mobile data to reinstall the app and it was useless.