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REXMEXPRO's avatar
REXMEXPRO
4 years ago
Solved

Can't enter the game

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung galaxy a50
OS Version Android 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 896889619
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug I can enter the game. It get stuck on the first screen
Steps: How can we find the bug ourselves? Log the game and wait to see that you cant pass from the first screen
Connection Type Wifi
Please select your region South America
Country Mexico

‌

Just try to log it will get stuck on the first screen. Already restarted the phone, delete cache and even some videos and photos.

bug

6 Replies

  • Tschoeni1's avatar
    Tschoeni1
    4 years ago

    Same issue. Stuck in first or second screen. Goigle play connection, freeze.

  • VSTARGAZER691's avatar
    VSTARGAZER691
    4 years ago

    Me too! After the last update it's impossible to play. Stuck at checking for updates.

    Problem fixed after leaving it for a long time at loading screen.

  • 2p7jhclgkcf3's avatar
    2p7jhclgkcf3
    4 years ago
    @EA_Gunner If we say we have a problem I suppose there is a problem. Thanks for NOT helping us again. Not playing your game again. It is like it is our fault that you messed up
  • VSTARGAZER691's avatar
    VSTARGAZER691
    4 years ago

    One of my guild mates has the same problem but I guess it's not an issue from your end.

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