Can't login to my account
Well, when I load the game, it just loads a new game. When I click on have an account and login to my ea account, when the game tries to load it pops up with an error (9.78 I think) and gives me an ...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi MDFloyd,
When heroes encountered the error code: 9.78, logging out and back into the client and trying again in-game got rid of it.
- If you're playing on iOS, could you try logging out of the Game Center and back in before loading up the game again?
- For Android, try the same, just for the Google Play Store instead.
- For the EA app, just log out and back into the EA account on the EA app before trying again in-game
If that doesn't work out, try uninstalling and reinstalling the game.
If all else fails, our support team may be able to help. To reach them, open a support ticket from within the game using these steps. Keep a copy of your Ally Code / Player ID (for the account you're looking to restore) and share it with our support team to help speed things up.
- EA_Lanna
You're saying I should try and log out of the google play store and back in, and the same with my EA app, and then try to log into the game once more?
Well, apparently I can login to SWGOH on the EA app, but still can't login on my android. I'm trying to reach them through help on my laptop, but it shoots me to a web browser; and the whole create a ticket process is very sketchy. It says it creates it, but I don't get a notification that it was created or anything like that. Have done that process 3x and have yet to get a response. Is there an actual way to submit a ticket?
