Can't login to my account
Well, when I load the game, it just loads a new game. When I click on have an account and login to my ea account, when the game tries to load it pops up with an error (9.78 I think) and gives me an ...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi MDFloyd,
When heroes encountered the error code: 9.78, logging out and back into the client and trying again in-game got rid of it.
- If you're playing on iOS, could you try logging out of the Game Center and back in before loading up the game again?
- For Android, try the same, just for the Google Play Store instead.
- For the EA app, just log out and back into the EA account on the EA app before trying again in-game
If that doesn't work out, try uninstalling and reinstalling the game.
If all else fails, our support team may be able to help. To reach them, open a support ticket from within the game using these steps. Keep a copy of your Ally Code / Player ID (for the account you're looking to restore) and share it with our support team to help speed things up.
- EA_Lanna
Well, apparently I can login to SWGOH on the EA app, but still can't login on my android. I'm trying to reach them through help on my laptop, but it shoots me to a web browser; and the whole create a ticket process is very sketchy. It says it creates it, but I don't get a notification that it was created or anything like that. Have done that process 3x and have yet to get a response. Is there an actual way to submit a ticket?
