Can't submit a support ticket, says email is invalid

Question

Hi,Yesterday I purchased the basic conquest pass via the webstore, which advertised 1000 coaxium. The pass has activated but the coaxium hasn't been delivered.I go to your chatbot to submit a ticket, and it won't accept my email address as valid, the one I am&nbsp;currently logged into to make this post.Further, your "getting help" article states that if the chatbot's suggested articles aren't of use, you can click "no, I need to talk to someone." This button does not appear to exist.&nbsp;I need assistance in submitting a support ticket to recieve the rewards I purchased please. I have my receipt.Kind regards

ea_gunner · Answer

We're aware of issues with coaxium and shared updates in the Game Info Hub. Please review them.

shakethesh · Answer

Thank you for the reply and the direction. Can you speak to why the support ticket system is seeing my email address as invalid? I triple checked it was the correct email.

ea_gunner · Answer

You can contact them by using the EA Help website if you wish.

shakethesh · Answer

Unfortunately I can't, their system won't allow me to speak to anyone without a "valid" email

ea_gunner · Answer

Are you trying here: https://help.ea.com/en/help-home/ or in-game?

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Can't submit a support ticket, says email is invalid

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