Forum Discussion

Seasoned Newcomer

7 months ago

Solved

Charged 3 Times for LV Lightspeed Bundle.

I made a post on another account a few days ago when I got charged twice for the Lord Vader lightspeed bundle on Galaxy Of Heroes, and now I have been charged 3 times. I do not have 100$ to spare for nothing. Attached is the order, and a picture from my bank app showing the three charges. It is the only thing that I have bought in the last couple weeks. The order number is #1005158068012 please help.

ios

EA_Gunner
7 months ago
Based on the information we have, you were charged only once. We recommend that you contact your bank and ask them to review the transactions.

6 Replies

6xv7577iy4we
Seasoned Newcomer
7 months ago
I have now disputed the claim with my bank for the two extra charges.
AlexisHeros
Rising Novice
7 months ago
I have the same problem with the 2 scorch bundles and they haven’t told me anything. The moment my bank reached out to them because of my disputes, EA basically threatened me saying if I’m lying they will ban my account across all games.
hd915hql9bli
Rising Novice
7 months ago
I contacted ea and they said it was Apple's fault even though I bought it on the web store! Next I bet they're gonna remove the bundle I bought yet keep the money! Just too greedy... Don't think I'm going to spend more money on this game after this.
Edge_Thesis
New Traveler
7 months ago
Seems risky. 😐
TK-276888
Rising Novice
7 months ago
If EA don't want to resolve this, I think I won't buy anything from EA anymore. EA help just told me to wait and won't give me a deadline. My card is basically unusable now. I think we need more than just get our money back!😡
EA_Gunner
EA QV Team
7 months ago
Based on the information we have, you were charged only once. We recommend that you contact your bank and ask them to review the transactions.