Forum Discussion

Corpsefire88's avatar
Corpsefire88
Rising Traveler
3 years ago
Solved

Chat Icon Disappeared

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy S10
OS Version 12
Ally Code: (Find it here: http://bit.ly/AllyCode ) 457 613 625
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Could not use in-game chat because the icon disappeared.
Steps: How can we find the bug ourselves? Unknown, first time this has happened.
Connection Type Mobile
Please select your region North America
Country Canada

‌

Had the game backgrounded for a little while. Opened it back up and the chat icon disappeared. Changed screens several times (cantina/guild screen/TB screen), but the chat icon was missing in all locations. Pressing where the icon should have been did nothing. Force closed the game and restarted it and the icon was back.

bug

6 Replies

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago

    Can you force close the game and restart it? Chat should become available once the game is running again.

  • Corpsefire88's avatar
    Corpsefire88
    Rising Traveler
    3 years ago

    Yeah, like I said in the report force closing and restarting got it back.

    Just reported it anyway so it's known that the bug is occurring.

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago

    Thank you for the report. We've marked your report for further investigation.

  • 4z7cbzsoaakd's avatar
    4z7cbzsoaakd
    New Novice
    6 days ago

    I AM HAVING THE SAME ISSUE WITH MY ACOUNT AND IT WAS THERE YESTERDAY!!!!!!!!!!!!!!!!!!!!!!! 

    FIX IT!!

  • 997m7xke5pti's avatar
    997m7xke5pti
    New Rookie
    6 days ago

    I think it has something to do with the connected EA account. I think the connection is lost or wonky. I entered my EA account in a web browser and reentered my day of birth. Saved it. Then after a few hrs I opened swgoh again and the chat function was back again.

    could be coincidence but some how I don’t think so 

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