Cheaters

Hi @jiggamanyaheard 

We can make nothing on this forum we are only comminty players.

If you are in game and suspect another user of cheating then please report them using the steps in this help article: https://help.ea.com/en-tr/help/faq/report-players-for-cheating-abuse-and-harassment/

If we have answer to your question please accept solution 🙂. 

@jiggamanyaheard 

I also advise you to delete your ID of your message to avoid any other problem 🙂.

Hi @jiggamanyaheard,

I'm afraid we are unable to process refund requests on the forums and the support team would not be able to assist with returns for purchases made outside of Origin (check out this article for more on that). Depending on what device you play STAR WARS™: Galaxy Of Heroes on you would need to get in touch with Apple or Google Play to see if you are eligible for a refund on your in-game purchases.

On the reports of cheating in Grand Arena recently, CG_SBCrumbs made an announcement yesterday on the topic including how to let SWGOH know about any cheating you are seeing, I'll pop that particular quote below: 

"Report Players on the Forums
Here on the forums, please be sure to report any and all suspicious behavior directly to CG_Leviathan. We investigate all actionable reports of cheating and wherever possible, we will attempt to rectify any impact to players who report, and are found to be affected by, cheating, so that they can continue to enjoy themselves and achieve their best results. If possible, providing screenshots or video of your experience can significantly help in the investigation.

Report Players In-Game

1. Tap on a player to bring up their profile from Chat or Guild/Ally rosters or invites.
2. Tap Mute/Report.
3. Choose the Report Category: Offensive Language, Offensive Name, or Cheating.
4. Tap Confirm and then Report

"

To read more on it, here's a link to that thread: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/211095/cheating-in-galaxy-of-heroes

@EA_Lanna, I was just talking to someone on EA support and they said to make all refund requests here on the forum. I tried contacting Google but they said that the purchases over 48 hrs don't meet their policy for refunds and I must contact the developer. I tried contacting the developer and now I am here, I am just getting run around.

I was talking on Satya on EA chat support about getting refunds on my July purchases because of the cheating abuse that happened during GAC. I tried contacting Google already and they said that all requests over 48hrs must be done with the developer, so I tried going through chat but Satya told me to post any refund requests should be posted to the forums. If you would like to look at the chat transcripts on that, the case number is 50118921. I would just like to know where to make my request for refunds since Google has told me to contact the developer. 

Yes but they say to contact the developer for any refunds over 48 hr?

Hi @Canadafett.

I understand. They've redirected you to us as the refund request exceeded their 48hr window for refunds (source). There may be extenuating circumstances where developers decide to provide compensation or a refund for a problem in game but we are not planning any refunds for this issue and the EA Help support team do not assist with refunds requests outside of EA's refund policy. 

I’m sorry I cannot help you any further outside of encouraging you to report any suspicious activity using the methods I shared above from CG_SBCRumbs announcement (edit to add: I've popped them into spoiler tag below also). Cheating is something we take very seriously (see here and here), and we appreciate any help identifying cheaters and exploits.