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winmill260's avatar
6 years ago

Clash On Kamino Freezing in P1, The Battle up There

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Pixel 3A
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 863-722-468
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug P1 of the Clash on Kamino event, the ship battle, freezes consistently during the cutscene of Anakin and Kenobi talking.
Steps: How can we find the bug ourselves? Start event, lose, replay event.
Connection Type Wifi
Please select your region North America
Country United States

Specifically after Kenobi's first text, during Anakin's first text, the background turns from the ship battlefield to the default loading screen, and the cutscene doesn't advance.

Restarting the game causes the same issue to occur. Restarting the phone allows the event to be played one time, but if I lose I must restart my phone again to try again.

It could be an issue with flashing in the modified Anakin ship? As at the start of the event there is actually 1 or 2 seconds where I can attack with the first ship in the turn order before the cutscene starts. The bug occurs regardless of whether or not I attack, and occurs on both mobile and wifi networks.

3 Replies

  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago
    @winmill260 Hi there, can you please try to reinstall the game, then launch it and leave it in the home screen for around 30 min without playing so it can finish downloading all assets correctly, then try again and let us know if the issue re-occurs?
    Thanks.
  • winmill260's avatar
    winmill260
    6 years ago
    @CG_MindTricks I can certainly do that....Once the event comes back in 3 months I guess..😅 I'll try to remember and follow up then!
  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Oh, sorry about that, it completely slipped my mind that the event just ended. But generally speaking, when you encounter issues like this (the game freezing in specific areas) it's probably due to assets which were not downloaded correctly and reinstalling usually fixes it. 

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