Kix Event Tier 1 - Missing Rewards

I completed an in game event for the new Marque character, Kix. After completing the battle, the game hit an error which said I needed to restart. After loading back into the game, the game registered that I completed the battle, but did not give me the 55 shards for Kix as a reward.

Screenshots attached to show me total number of Kix shards, completion of tier 1, and the results of my surge pack that I purchased before doing the event.

I did the event on the PC client. I had the event on auto and had opened up the chat window when the error occurred. I am not sure if this is related at all.