Forum Discussion

Not applicable

6 years ago

Solved

Client Must Be Restarted (Endless Loop)

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Bluestacks
OS Version Win10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 428-418-449
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Im getting "Client must be restarted" as a endless loop msg.
Steps: How can we find the bug ourselves? Try to open the game from Bluestacks
Connection Type Wifi
Please select your region Europe
Country Sweden

‌

Everytime I try to open the game, I get the msg "Client must be restarted"

bug

EA_HighCommand
6 years ago
Hi @RagingWilly,

As I said before, officially we don't support emulators. Have you tried a different one (NOX, for example) or a fresh install of Bluestacks?

We've had a look at our logs, but were unable to find anything potentially related, which makes it hard to narrow it further down, sorry.

15 Replies

CEO_Rago
Hero (Retired)
6 years ago
Hey @RagingWilly ,
I am sorry to hear this.
The studio has released a fix for this Issue today. Please go to your App Store and download the latest version of the Game.
For more information see here .
Regards.
RagingWilly
Not applicable
6 years ago
@CEO_Rago Thanks for reply. However, as of right now, everything updated, the problem still occurs 100%.
EA_HighCommand
EA QV Team
6 years ago
Hi @RagingWilly and sorry to hear that.

Are you playing on a different device and is the issue only appearing on Bluestacks?

We can see in-game activity on your account as of today.
RagingWilly
Not applicable
6 years ago
@EA_HighCommand Thanks for reply! Yes I do play on the mobilephone also. But emulator is my first choice, but since there is TW I were forced to phone it... It only appears on Bluestacks for me.
EA_HighCommand
EA QV Team
6 years ago
Thanks for the reply @RagingWilly,

If it only happens with Bluestacks it is most likely related to Bluestacks and/or your PC, since you can play fine on your mobile device.

Unfortunately, we officially don't support emulators ☹️ but you can always try a different emulator or reinstall your current one.
RagingWilly
Not applicable
6 years ago
Thanks for reply!
I just noticed the time since last available update for SWGOH. Posted screenshot.
Sorry for foreign langauge, but it states; 5 weeks since last update available.
Could it be your recent client update have yet to reach europe?
Kind Regards
Krispeepee
Not applicable
6 years ago
Hi,
I have the exact same problem as Raging Willy. I also cannot find any update in the play store (android).
Have the fix reached Europe yet?
Best Regards
Kristian
EA_HighCommand
EA QV Team
6 years ago
The small update released on Sunday morning (Europian time) was only for iOS players and did not affect Android.
RagingWilly
Not applicable
6 years ago
@EA_HighCommand Thanks for reply! Could you guys maybe make a fix for android also? Iam not the only one with the current issue, but Iam the only one making a post here - just so you know, its not just 1 person -)
Krispeepee
Not applicable
6 years ago
Hi, yes I am on RaginWillys side here.
When is the fix coming to android?
BR Kristian