Forum Discussion

Not applicable

6 years ago

Solved

Client Must Be Restarted (Endless Loop)

Product: Star Wars: Galaxy of Heroes Platform:Android Tablet What type of device are you experiencing the issue with? Bluestacks OS Version Win10 Ally Code: (Find it here: http://bit.ly/AllyCode ...

bug

EA_HighCommand
6 years ago
Hi @RagingWilly,

As I said before, officially we don't support emulators. Have you tried a different one (NOX, for example) or a fresh install of Bluestacks?

We've had a look at our logs, but were unable to find anything potentially related, which makes it hard to narrow it further down, sorry.

EA_HighCommand

EA QV Team

6 years ago

Hi @RagingWilly and sorry to hear that.

Are you playing on a different device and is the issue only appearing on Bluestacks?

We can see in-game activity on your account as of today.

RagingWilly

Not applicable

6 years ago

@EA_HighCommand Thanks for reply! Yes I do play on the mobilephone also. But emulator is my first choice, but since there is TW I were forced to phone it... It only appears on Bluestacks for me.

EA_HighCommand
EA QV Team
6 years ago
Thanks for the reply @RagingWilly,

If it only happens with Bluestacks it is most likely related to Bluestacks and/or your PC, since you can play fine on your mobile device.

Unfortunately, we officially don't support emulators ☹️ but you can always try a different emulator or reinstall your current one.
- RagingWilly
  Not applicable
  6 years ago
  Thanks for reply!
  I just noticed the time since last available update for SWGOH. Posted screenshot.
  Sorry for foreign langauge, but it states; 5 weeks since last update available.
  Could it be your recent client update have yet to reach europe?
  Kind Regards
- Krispeepee
  Not applicable
  6 years ago
  Hi,
  I have the exact same problem as Raging Willy. I also cannot find any update in the play store (android).
  Have the fix reached Europe yet?
  Best Regards
  Kristian
  - EA_HighCommand
    EA QV Team
    6 years ago
    The small update released on Sunday morning (Europian time) was only for iOS players and did not affect Android.