Coaxium Not Being Rewarded

So I have gone to the web store and made some purchases there, expecting to see Coaxium being added to my Loyalty Program. However, it has reached 10,000K -- where it's supposed to recycle and start over. It hasn't. And I haven't gotten any further Coaxium.

I put in a ticket "in game" about not receiving rewards, but I think they're confused. It's not technically an in-game reward. Technically, I have to go claim the Coaxium on the web site before getting the in-game rewards.

I'm hoping that there will be a fix for this, and we'll get the notification on the web store that we have Coaxium rewards waiting to be claimed.