Forum Discussion

RealDarthGarth's avatar
4 years ago
Solved

Conquest Pass Boba & TIE/IN shards not being received

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 13 Pro Max
OS Version 15.2.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 116-479-936
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I purchased the $9.99 Conquest Pass, and have qualified for the rewards at the 28 keycards threshold, so far. When I click on the Boba Fett, Scion of Jango and TIE/IN shards button to claim, it flashes and changes to look as though they have been claimed, but, when I look at my actual shard count it is unchanged (the same 309 Boba shards I started with and 0 TIE/IN shards). When I quit and restart the game, the node shows as unclaimed again, and continues to display the same behavior when I try to claim it. I have tried this, and restarted, multiple times now
Steps: How can we find the bug ourselves? See the summary
Connection Type Wifi
Please select your region North America
Country United States

This is not letting me upload images.  I do have screenshots of it.

6 Replies

  • This first one shows that I’ve clicked on it, and it looks like it is claimed  

    But then I click on TIE/IN to check my shards, and there aren’t any

    so I restart the game, and it shows unclaimed again:

  • RealDarthGarth's avatar
    RealDarthGarth
    4 years ago

    Further update - it is not letting me collect rewards from any nodes past this. They show the same behavior - I click on them and it looks like they’ve been claimed, but they show as unclaimed again when I restart the game. 

  • Tuffe_Bubs's avatar
    Tuffe_Bubs
    New Rookie
    4 years ago

    Hi, I've just had this issue occur to me, could you please help me out?

    Best wishes

  • Tuffe_Bubs's avatar
    Tuffe_Bubs
    New Rookie
    4 years ago

    Hi, the rewards arrived after av hour and a couple restarts. Thanks

About SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.25,239 PostsLatest Activity: 59 minutes ago