Conquest Pass Boba & TIE/IN shards not being received

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 13 Pro Max
OS Version 15.2.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 116-479-936
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I purchased the $9.99 Conquest Pass, and have qualified for the rewards at the 28 keycards threshold, so far. When I click on the Boba Fett, Scion of Jango and TIE/IN shards button to claim, it flashes and changes to look as though they have been claimed, but, when I look at my actual shard count it is unchanged (the same 309 Boba shards I started with and 0 TIE/IN shards). When I quit and restart the game, the node shows as unclaimed again, and continues to display the same behavior when I try to claim it. I have tried this, and restarted, multiple times now
Steps: How can we find the bug ourselves? See the summary
Connection Type Wifi
Please select your region North America
Country United States

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This is not letting me upload images.  I do have screenshots of it.