Crashed on T1 Barriss Event 1st Attempt - No Era rewards given (w/ pics).

I just decided to proceed with progression and was able to get Maul. However, I am still hoping that someone can take a closer look at this matter and help out in the next few days. This is the first serious matter I have ever experienced in the game, so I'm not going to lose my cool; but it is frustrating. I assume that EA support sees that items were credited; but is probably not able to log into my actual account to confirm. Anyways, happy "Maul Day" and thanks in advance for any assistance that you may be able to provide.