Darth Revan journey completed but missing shards

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone XS
OS Version 16.6.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 645-943-398
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I completed Darth Revans stage 5 to complete his galactic journey how ever the final 55 shards were not awarded. I have completed the stage an additional time very proudly as my team is under leveled how ever the shards do not appear to be obtainable. I used the help chat how ever I never received a response after the initial terms and agreements. I would very much like the chance to obtain this character and would appreciate your assistance as I’ve been working at this for a long time. I would be happy with being awarded the shards or the stage 5 being reset to allow me another chance or obtain them. I appreciate your time in investing the issue
Steps: How can we find the bug ourselves? I am unsure I have only read of this randomly occurring if your phone restarts or such. I was able to identify one post that was moved into the bugs section from general discussion earlier this year.
Connection Type Wifi
Please select your region North America
Country USA

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Sent Allie code to show account I would even be happy with stage 5 being reset and I will replay it.   My only goal is to be able to get Darth revan eventually