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NSheldon37's avatar
NSheldon37
4 years ago
Solved

Delete a guest/underage game account

My then 12-year old son got a new phone (Moto e) for Christmas, but much to his dismay his existing SWGOH game account didn't transfer over.(stupid policy imo but whatever)  His 13th bday was only a ...
technical issues
  • EA_Lanna's avatar
    EA_Lanna
    4 years ago

    Hi @NSheldon37, 

    I'm sorry to hear that. You're correct, this would need the support team to take a look into. 

    For SWGOH and other mobile titles, our support team will need the help tickets to be sent in from the SWGOH account directly. The steps to do so are largely the same with exception to the beginning. This EA Help article will guide you through those steps and help you to generate a Help Ticket from the SWGOH account itself. The contact option is limited to email for mobile support but once the Help tickets been created from the SWGOH account it will route it through to an EA help advisor trained specifically for SWGOH and mobile titles with the necessarily account information the advisor will need to proceed with the case. 

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
4 years ago

Hi @NSheldon37, 

I'm sorry to hear that. You're correct, this would need the support team to take a look into. 

For SWGOH and other mobile titles, our support team will need the help tickets to be sent in from the SWGOH account directly. The steps to do so are largely the same with exception to the beginning. This EA Help article will guide you through those steps and help you to generate a Help Ticket from the SWGOH account itself. The contact option is limited to email for mobile support but once the Help tickets been created from the SWGOH account it will route it through to an EA help advisor trained specifically for SWGOH and mobile titles with the necessarily account information the advisor will need to proceed with the case. 

- EA_Lanna

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