Did not get era compensation

I didn’t get the compensation either. I messaged support 8 days ago and didn’t get a reply until today. “Did you check your inbox?” Seriously… I also messagedCG_Meathead​, 5 days ago. No response. Normally, I wouldn’t make any fuss about it but this is kind of a big deal. Lower relic levels, lower era currency for a week before the end of the era due to being lower leveled, no mats converted during the next era and a lower final rank.  I suppose that while I’m here I’ll also add another technical issue. I simulated the last blue signal data node 60 times on the 3x drop day and didn’t get a single blue signal data. Plenty of the green though. If the drop rates are 1/3, that is like 1 in 36.7billion chance of happening. Can we get this resolved?