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Anonymous's avatar
Anonymous
8 years ago
Solved

Did not receive energy when spending crystals

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Oneplus 3t
OS Version Oxygen 4.5.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 425—573—994
What type of issue do you have? Other
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug On a number of occasions I have purchased energy with crystals and not received the energy. The first time this happened I received 200 crystals from customer services. The bug happened again over the weekend. I contacted customer services and the recommended I post the issue here. I have not received any compensation for the most recent incidence.
Steps: How can we find the bug ourselves? I don't know
Connection Type Wifi
Please select your region North America
Country Ireland

‌

On a number of occasions I have purchased energy with crystals and not received the energy. The first time this happened I received 200 crystals from customer services. The bug happened again over the weekend. I contacted customer services and the recommended I post the issue here. I have not received any compensation for the most recent incidence.
bug
  • EA_HighCommand's avatar
    EA_HighCommand
    8 years ago

    Hi @CasterBolt and thank you for the ally-code.

    Appears that the 3rd time is a charm since that ally-code appears to be the right one.

    I can confirm that you've purchased several energy refreshes on May 26th (the last one twice within less than a minute). We've checked your account and it appears you completed normal- and hard-mode battles afterward with that energy.

10 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago
    Still no response. What's most frustrating is I spend good money on this game and it would literally cost you nothing to refund to lost crystals due to your bug. Very disappointed, seriously considering going FTP unless I get a satisfactory response.
  • Anonymous's avatar
    Anonymous
    8 years ago
    Customer services have refunded me to crystals, but not until I sent several emails having a prolonged argument. Really unnecessary.. You probably should take a closer look at this bug.
  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    8 years ago

    Hi @CasterBolt and sorry for the late response.

    In order to investigate this further could you please provide us with the correct ally code (the ally code 425—573—994 doesn't bring up an account) and exact time when this happened? Thank you!

  • Anonymous's avatar
    Anonymous
    8 years ago
    421 573 995.

    Sunday 26th May around 10pm BST. Might have been a little earlier. It happen twice in a row in quick succession.
  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    8 years ago

    Hi @CasterBolt and thank you for the ally-code.

    The ally-code you've provided is for a level 1 account, so it appears to be the wrong one too.

  • Anonymous's avatar
    Anonymous
    8 years ago
    421 573 994
  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    8 years ago

    Hi @CasterBolt and thank you for the ally-code.

    Appears that the 3rd time is a charm since that ally-code appears to be the right one.

    I can confirm that you've purchased several energy refreshes on May 26th (the last one twice within less than a minute). We've checked your account and it appears you completed normal- and hard-mode battles afterward with that energy.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Im certain I didn't get energy for 2 of the purchases. I know I purchased more after it didn't work, I received energy for those.
  • Anonymous's avatar
    Anonymous
    8 years ago
    Im certain I didn't get energy for 2 of the purchases. I know I purchased more after it didn't work, the subsequent purchases worked.

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