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Anonymous's avatar
Anonymous
8 years ago
Solved

Did not receive energy when spending crystals

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Oneplus 3t OS Version Oxygen 4.5.1 Ally Code: (Find it here: http://bit.ly/Al...
bug
  • EA_HighCommand's avatar
    EA_HighCommand
    8 years ago

    Hi @CasterBolt and thank you for the ally-code.

    Appears that the 3rd time is a charm since that ally-code appears to be the right one.

    I can confirm that you've purchased several energy refreshes on May 26th (the last one twice within less than a minute). We've checked your account and it appears you completed normal- and hard-mode battles afterward with that energy.

Anonymous's avatar
Anonymous
8 years ago
Still no response. What's most frustrating is I spend good money on this game and it would literally cost you nothing to refund to lost crystals due to your bug. Very disappointed, seriously considering going FTP unless I get a satisfactory response.
  • Anonymous's avatar
    Anonymous
    8 years ago
    Customer services have refunded me to crystals, but not until I sent several emails having a prolonged argument. Really unnecessary.. You probably should take a closer look at this bug.

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