I purchased the masker kenobi lsb 1 along with the other lsb's that were available on 9/9/26 did not receive master kenobi 1 contents to my account. Shows payment went through paypal. It did say the items would be added to the account once payment had finalized.
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[Also: Updated title for clarity - CM]
Have had the same issue with JMK lightspeed bundle 2. Payment has gone through but only received crystals. Have already tried to restore purchases and it did not work.
Allycode: 635522483
Have contacted them in the help menu in game, i have also provided proof and everything needed. EA_Salmon If you could check it out that’d be nice. The receipt is in the ticket i made.
ally: 898x224x679 | device: ios
I hope they solve it for me soon as well. Been 2 days so far
Hey all got mine this morning thanks for the help
can you provide an update EA_Salmon ? i did all those steps and they came back with that its a known issue and itll be updated, but never said where, can you send links or other to the updates?
Community ManagerHi 50frx8w1xfhx,
Sorry to hear you’ve run into an issue with your purchase.
Please contact the Support team and provide your Ally Code, order number, and proof of purchase so they can review the transaction and help with the missing bundle content.
You can find the SWGOH support guidance here:
How to get help in STAR WARS™: Galaxy of Heroes
And the proof of purchase guide here:
How to provide proof of purchas
Please scroll to the bottom of the guide and select Contact Us to reach the Support team.
Thanks for reporting this.
I purchased the Master Kenobi Lightspeed II Bundle on the webstore, but instead of receiving the characters in my account, I was given crystals instead. Hoping this can be resolved in some way.
Ally code - 192-292-283
Order Number - 1005941326345
Purchased JMK Lightspeed Bundle 2, received a shameful amount of crystals instead of the relic 7 characters as advertised. Provide the characters or refund. Ally Code: 664883837
Need help.
i just bought the Lsb Kenobi. Ingame i opened it and only got crystals with a message that there was an issue!!
I dont want crystals, I want the lsb or the money!
pls help!!
Same here but with JMK 2, just got crystals. Sent a ticket in the games help option, 8h ago. Hopefully it won’t take too long to get my stuff.
Community ManagerCommunity Manager
