Didn't get Disguised Clone Trooper Shards from T1 battle

So I managed to get 23 shards from knightfall and 20 Shards from episode pass. 
When I did T1 of the DCT event, upon completion I get the “you must restart” message.

Log into game, no shards awarded…but event shows completed.

I make a ticket and get gaslightte day in game help telling me I received the shards. Then they close the ticket and I have to reopen the ticket . And start it again with a different person.

it is the gaslighting that is pissing me off