Entrenched duplicate Discs still don‘t stack/work even after Hotfix

I have read that. But clearly days after this statement I got a message from customer service that this problem was solved and now everything is working as it should. The discs were still not rated multiple times/stacked  until the end oft the Event. It should be possible to make a statement here whether it will stay that way and whether it should be or whether it is a bug that is being worked on. Bad enough that the update with absolutely terrible timing during an event ruined the event for many because of this bug. But you get neither compensation nor a reasonable statement of how things will proceed. Are two sentences too much expectation on the part of the developer?