Episode Currency Issues + Aphra LBS issue

Has anyone else had an issue with the Episode currency in that they received 28,600.00 credits in your inbox…..waited for the shipment store to refresh and then when you go to your inbox the 28,600.00 Episode currency credits are gone? I have spent the last two days trying to explain this multiple times to customer support and they say that I’ve “used the credits on seven star characters”?!?! Huh? It is very simple to verify that I have not added the Episode currency credits and that they did not post to my Episode currency tally. Anyone else have this experience or a solution based idea or alternate customer contact suggestion?

Issue #2 Aphra LS Bundle purchased, shows zetas on Hondo, Sana and BT after purchase but then when I go into the individual characters - the Zetas and/or omnicrons that show on icon are not represented. They were advertised as such, they show up on the icon but not one you click on the character icon. It’s the only three that I have this issue with and supplied screenshots as requested and nothing….?!

Thanks!