Equipped mods are missing from characters in GAC

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone XS
OS Version latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 337698921
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug Applied mods to my characters prior to GAC Player lock. Double then triple checked my modding, everything was in place. Quit the game, did not touch anything for about 8 hours. During the deploy phase, most of my major characters were missing their mods.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region Europe
Country Hungary

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Dear CG/EA,

this is the second time I am contacting you about my mods not being applied on my characters that I've set prior to Grand Arena player lock - now a simple "sorry for your inconvenience" reply won't do, as I'll refund all my in-game purchases if this issue is not resolved.

Almost all my major characters are missing their mods, rendering my chances of succeeding in the event all but impossible.
I am hundred percent sure I have all my mods in place prior to the player lock, because I tediously go through all my characters before the player lock happens to check if someone misses a mod. I have been doing this since summer when I found myself in the same situation like this.

Attached a screenshot as an example, not that it proves anything as you can't see where or when I have taken it... still..

This is an utter nonsense and the fact that this issue is still present and has not been fixed tells much about the state of the game.