Error Code 9.0 when unlinking EA account — need server-side unlink

Hi,

I'm stuck with the Error Code 9.0 unlink bug in Star Wars: Galaxy of Heroes and in-game/EA support haven't been able to help, so I'm hoping a community manager can route this to the game team.

What happens:

- When I try to unlink my EA account (Settings > Connect > Unlink account), I get "Error Code 9.0" and the game restarts. It never actually unlinks.

- The EA account currently linked to my game is no longer accessible to me, so I can't unlink it manually by logging into it.

- Because that broken EA link still occupies the slot, I can't link a new, working EA account either.

Proof of ownership:

- I have full, verified access to my game account through Google Play (Android), so I can confirm the account is mine.

- The EA email is the part that's broken, so please identify me by my Ally Code, not by the EA account.

Details:

- Ally Code: [923-729-297]

- Current verified access: Google Play (Android)

- Error: Error Code 9.0 on EA unlink (screenshot attached)

Request: could a member of staff please forward this to the Capital Games / SWGOH team so they can force-unlink the EA account server-side (or swap it), so I can then link a new EA account? My goal is to be able to play on Apple/iOS devices, which needs a working EA link.

Happy to provide any additional info needed. Thanks a lot.