Hello, I no longer know how to ask for it, I have been asking in the community, chat, email and all the contact methods but I continue to insist.Can someone do me a favor and exchange the LordKing ID account which Player ID is: TWLzSgzlTsOr2NOt76CcxA to New player ID: MZRjLVRFTBWaSqbKhkSscA. I can't do it I have no access, the account is completely lost that's why I'm asking.

This would be a great recommendation if the in-game help people were helpful.

@ptrck32039 was it connected with facebook or EA Connect (webstore)?

@Barbarossa5Yes with facebook but suddenly one day it didn't work, and then a new account was created. I bought the lot, the account is mine, ea email I don't know why but they don't pay attention just send bullsh*t answers, I just need someone to make the exchange, It is impossible for me to access.

@ptrck32039 thats bad. if you dont have access to EA Connect(Webstore), i cant help. you need to wait for EA

@Barbarossa5 You know any community manager who can do it? seriously ea email is horrible

Exchange ID Player | EA Forums

14 Replies

barbarossa5
Seasoned Ace
3 years ago
@ptrck32039 was it connected with facebook or EA Connect (webstore)?
ptrck32039
3 years ago
@Barbarossa5Yes with facebook but suddenly one day it didn't work, and then a new account was created. I bought the lot, the account is mine, ea email I don't know why but they don't pay attention just send bullsh*t answers, I just need someone to make the exchange, It is impossible for me to access.
barbarossa5
Seasoned Ace
3 years ago
@ptrck32039 thats bad. if you dont have access to EA Connect(Webstore), i cant help. you need to wait for EA
ptrck32039
3 years ago
@Barbarossa5 You know any community manager who can do it? seriously ea email is horrible
barbarossa5
Seasoned Ace
3 years ago
@ptrck32039 unfortunally no. wait for EA to respond. they will eventually
EA_Lanna
Community Manager
3 years ago
Hi @ptrck32039,

Apologies, this isn't something we can assist with on Answers HQ. @Barbarossa5 is correct, you would need to stick with our support team so they can look into it for you and help from there.

Please get back in touch them. The best way to contact our support team is by creating an in-game ticket. This sends us through details about the account and means our support team can help them out faster.

Here's how to send in a case from your SWGOH account:

On the home screen, tap the ⚙️ Cog wheel icon/ Settings button in the top left corner of your screen.

Tap the Help button and your game will connect to the EA Help support site

From the page that loads, in the top left, click on the EA Help logo to bring you to the EA Help homepage

Type 'SWGOH' into the search bar and select the tile that appears.

Select See all help topics.

Select the Manage my account category.

Select I need help logging into my EA Account.

The available contact options should appear under the heading 'Still need help'.

It's good you have your Player ID's handy as the support team may ask for them.

- EA_Lanna
ptrck32039
3 years ago
@EA_Lanna the answer would have been 10/10 if you hadn't forgotten to tell me that in Ea contact are completely ret*rds, how come they can't do it?
barbarossa5
Seasoned Ace
3 years ago
@ptrck32039 are you absolut sure you havent used the webstore with this acvount before?
ptrck32039
3 years ago
@Barbarossa5I used a mobile application, I bought a pack in the game and that's all, that shows that the account is mine, in chat live they say they can't help me, and in emails always respond by asking and finally they send an email saying "we don't monitor anymore this email address try in Answers Q or chat live. 23 emails aprox in 4 different tickets and they are unable to make the ID exchange. In IGG.com they were able to do it why not EA? If I am asking it is because I have already tried to enter in all ways
barbarossa5
Seasoned Ace
3 years ago
@ptrck32039 so you did not answer my question. Did you ever used https://store.galaxy-of-heroes.starwars.ea.com