Expensive misclick
Hi, I have done an unfortunate misclick and instead of getting the daily free packs, I must have clicked on one of those 6459 crystal Gungan packs. As muscle memory has it I only realised when the ...
Forum Discussion
@EA_Gunner Your support isn't aware of this issue and isn't compensating players properly for this UI issue.
still here, this issue is still happening...
I haven't taken the offers from Support for half the crystals refund. Previously, I would reply with the question of whether or not the issue would be fixed, they wouldn't acknowledge that there was any issue. At first I was told there wasn't anything they could do about compensation, then they offered me half and then they rescinded the half and said I couldn't be refunded, then they offered half again. And I keep replying asking if they acknowledge the issue. It's very disjointed since I'm dealing with a response from a different person every time. It seems like each one is just trying to push out a reply and get me to go away so they can close the ticket. I've finally broken through and found someone that says they're going to present the issue to the team. I directed them to this tread to help with the investigation. Hopefully, this gets addressed now. I'll keep pressing.
I really hope he did not only tell you this to shut you up :-/
Their reply tenor has changed since I told them I'd submit a Notice of Dispute. I'm not getting canned responses anymore. Still, not one of their responses has acknowledged the issue as evidenced in this thread. I've already got it mostly written up and I'm ready to submit it if they can't settle this. Part of my demand is to make a public notice to warn players of this error and to promise to offer refunds to those affected.
