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benmillhouse's avatar
benmillhouse
Not applicable
6 years ago
Solved

Fleet Energy Refresh

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone
OS Version 12
Ally Code: (Find it here: http://bit.ly/AllyCode ) 289-149-664
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug When refreshing fleet energy after the recent change to 50 crystals, my fleet energy capped at 144/144. I did 2 refreshes so the energy should have gone well past 144. Please credit the lost crystals
Steps: How can we find the bug ourselves? Purchase enough fleet energy to exceed the limit
Connection Type Wifi
Please select your region North America
Country United States

Please see the attachment. This was my energy total after 2 crystal refreshes. 

  • EA_HighCommand's avatar
    EA_HighCommand
    6 years ago

    Hi all,

    Quote: There was an issue with Fleet Energy that resulted in some players appearing to not regenerate energy. This was due to Fleet Energy being set to a negative state for some players during the update earlier today. This issue will be resolved by either waiting for Fleet Energy to actually reach 0 (could be up to 14 hours in extreme cases) or by refreshing Fleet Energy once or twice.

    We've sent all players level 60 and up 150 crystals to assist with refreshing.

    The official announcement can be found HERE

20 Replies

  • AnirulHarkonnen's avatar
    AnirulHarkonnen
    Not applicable
    6 years ago
    @valitsakiv Don't worry too much, the Devs just said they are aware of the issue. Hopefully they'll refund the crystals or correct the amount of energy received in a few hours or something...
  • Posting here to say "me too".

    At my squad arena reset time, when my ship energy normally refreshes, I tried to claim my ship energy refresh. Not only did I not get the energy, but my existing energy was reset to zero and the energy timer went to negative six minutes. Now, every time the timer gets back to zero it resets again back to negative six minutes.

    Ally code: 949-445-951

  • wackattacka's avatar
    wackattacka
    Not applicable
    6 years ago

    Per forums:

    There was an issue with Fleet Energy that resulted in some players appearing to not regenerate energy. This was due to Fleet Energy being set to a negative state for some players during the update earlier today. This issue will be resolved by either waiting for Fleet Energy to actually reach 0 (could be up to 14 hours in extreme cases) or by refreshing Fleet Energy one or twice. We've sent all players level 60 and up 150 crystals to assist with refreshing. If you are not seeing the inbox with the crystals, refresh your Inbox by tapping Allies or restarting your client.

  • wackattacka's avatar
    wackattacka
    Not applicable
    6 years ago

    I used 50 of the crystals to buy a ship energy refresh and did get the +1 bump in ship energy at the next timer end period.

  • ZiroZeroNine's avatar
    ZiroZeroNine
    Not applicable
    6 years ago

    I've been at zero ship energy for over 2 hours and have not started accruing any energy.  Unfortunately, I only saw the message to spend the crystals on refreshing ship energy twice after I had already spent them.   ☹️

  • BHawks-T's avatar
    BHawks-T
    Not applicable
    6 years ago

    I was negative, got my bonus energy, stayed negative, used crystals to refresh and got only 40 energy.  I have not received the crystals they have talked about handing out for this issue either.  

  • Bug confirmed, after refreshing fleet energy I have received 64 energy instead of 120.

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    6 years ago

    Hi all,

    Quote: There was an issue with Fleet Energy that resulted in some players appearing to not regenerate energy. This was due to Fleet Energy being set to a negative state for some players during the update earlier today. This issue will be resolved by either waiting for Fleet Energy to actually reach 0 (could be up to 14 hours in extreme cases) or by refreshing Fleet Energy once or twice.

    We've sent all players level 60 and up 150 crystals to assist with refreshing.

    The official announcement can be found HERE

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