Update: As the vast majority of issues are relating to older iOS devices (e.g. iPhone 6, iPad Mini 2, etc.), I am updating this thread and subject line to more accurately cover the issue. Original Post: Hello, I'd like to gather more information regarding freezing, crashes, or game resets in the Geonosis Territory Battles. Please reply here with: Please describe the behavior you experienced. What point were you at in the Territory Battle? What is the make/model of your device? What OS is your device? What is your Ally Code? Thank you. Arrenai 🐱 Did you receive an awesome, helpful response? 👍 +XP! Was your issue resolved by a great post? :eahigh_file: Accept as Solution ASK. ANSWER. LEVEL UP.

Hey there, everyone! I really appreciate everyone reaching out here in the past week or so. With the recent update that dropped Legacy iOS devices on September 9th, it means that other devices - many that are listed here - are now minimum-spec devices. By nature of the game having higher system and hardware requirements, there may be additional stress on older hardware, such as the iPhone 5 series, iPad (4th Gen) and other iOS devices of that generation. There are some things you can do to mitigate problems with freezing or crashing: Close all background apps besides SWGOH. Fully shut down your device for a minute or two before restarting it. Turn off some background services, such as Bluetooth or location services, while playing. I hope that helps! Arrenai 🐱 Did you receive an awesome, helpful response? 👍 +XP! Was your issue resolved by a great post? :eahigh_file: Accept as Solution ASK. ANSWER. LEVEL UP.

Forum Discussion

EA_Arrenai

EA Staff (Retired)

7 years ago

Solved

Freezing / Crashing / Resets on older iOS devices

Update: As the vast majority of issues are relating to older iOS devices (e.g. iPhone 6, iPad Mini 2, etc.), I am updating this thread and subject line to more accurately cover the issue.

Original Post:

Hello,

I'd like to gather more information regarding freezing, crashes, or game resets in the Geonosis Territory Battles. Please reply here with:

Please describe the behavior you experienced.
What point were you at in the Territory Battle?
What is the make/model of your device?
What OS is your device?
What is your Ally Code?

Thank you.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? :eahigh_file: Accept as Solution

ASK. ANSWER. LEVEL UP.

technical issues

EA_Arrenai
7 years ago
Hey there, everyone!

I really appreciate everyone reaching out here in the past week or so. With the recent update that dropped Legacy iOS devices on September 9th, it means that other devices - many that are listed here - are now minimum-spec devices. By nature of the game having higher system and hardware requirements, there may be additional stress on older hardware, such as the iPhone 5 series, iPad (4th Gen) and other iOS devices of that generation.

There are some things you can do to mitigate problems with freezing or crashing:

Close all background apps besides SWGOH.

Fully shut down your device for a minute or two before restarting it.

Turn off some background services, such as Bluetooth or location services, while playing.

I hope that helps!

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? :eahigh_file: Accept as Solution

ASK. ANSWER. LEVEL UP.

64 Replies

adammartin1972
7 years ago
Thanks for the confirmation. I'll try what you said, but I have my doubts that it will help on a consistent basis. It might just be the time to move on to a different game. Thank you.
FeegiePanda
7 years ago
Problems are still occurring even though swgoh is the only app active on my phone.
Going to give it one more chance and if its still the same,then i’ll have to quit
SuperStan2010
7 years ago
So I have an IPad model MD329B/A and it cant update past ios 9.3.5 (13G36) so therefore I am unable to continue to play this game.
I never linked the account to facebook and haven't linked it to another device. Is there any way i can do this now so that i dont lose everything that i had done before?
Cheers
Andy
RenarsV
7 years ago
This * is getting frustrating. I have been trying to get C3P0 to 7* for past week.
I got myself 7* C3P0 2!!! times, but both times my game crashed while in battle. (Once I had all 5 ewoks alive and only C3P0 standing, the other time I had all 5 ewoks standing while there was only Leia and C3P0 on other team).
I have lost numerous hours due to your lack of knowledge to solve this problem. It has been going on for some weeks now, but there is still no fix.
Went on live chat support, but they told me that there is nothing they can do. Just go and sit through some more hours to get that one lucky RNG run.
Great experience and customer service ☹️