Forum Discussion

3 years ago

Solved

GAC fleet battles don't work

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? S20FE
OS Version Android 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 242341787
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug The fleet battles in GAS just stop. The icons disappear. This eads into loosing 2 battles in a row.
Steps: How can we find the bug ourselves? Play fleet battlesin GAC
Connection Type Wifi
Please select your region Europe
Country Deutschland

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bug

EA_Gunner
3 years ago
Hi @sepulcum

Thank you for your report. We have checked the logs available to us and were unable to see anything that might have caused the issue you encountered.

Can you please take a look at our troubleshooting guide in the holes that it may help in the future.

3 Replies

EA_Gunner
EA QV Team
3 years ago
Hi @sepulcum

Thank you for your report. We have checked the logs available to us and were unable to see anything that might have caused the issue you encountered.

Can you please take a look at our troubleshooting guide in the holes that it may help in the future.
sepulcum
3 years ago
Thanks for your reply. But actually there was no problem with my connection. I was able to enter the ingamechat. That means just the fight crashed. This error ocures in raids as well but there I don't really care but in the GAC it is more than just annoying. Because it can effect your crystal income for a whole month.
brunoluparelli
3 years ago
The same happened to me, but not in the battle of fleets.
The error happened in the round 3 of the Grand Arena, on the date of 01/24/2022.
After starting a battle in the Grand Arena, and making some attacks, the battle stucked. The skill menu disappeared, activating or deactivating the auto-battle button did not result in any character actions; the settings button (gear) was 'off' and could not be accessed; the combat time continued to be counted.
There were no connection problems. During the bug I was able to enter the game's internal chat and donate some equipment. Upon returning to battle, the problems remained the same.
I made a video, but the topic does not accept videos.
The team lost by the bug in the battle was crucial, and it made me drop in rank.