Forum Discussion

Jansizaropy's avatar
6 years ago
Solved

GAC Issue

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Pixel 3 XL
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 796-428-395
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I got dumped out of my GAC and now I'm not able to compete. I know for a fact that I joined up and was on like an hour ago.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

I got dumped out of my GAC and now won't let me play. Ally code 796-428-395

  • Hi all, and thank you for the reports.

    We've checked all three accounts, and there was no indicator in our records that you've joined the currently running Grand Arena Championship. That doesn't mean that you did, in fact, not join (from your point of view) but that the server never recognized the "Join" event.
    If you can make a screenshot with a date and time stamp on it next time, you join the GAC, that would surely help, in case the same is happening again.

13 Replies

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    6 years ago
    @AxlsOrder It's not deaf ears, and MindTricks & HighCommand always investigate.

    However, 100% of the time they have investigated so far, there has been no record from the game servers of the impacted players actually clicking the Join button. So as far as an investigation goes, there is no evidence for them to find.

    Unless the devs set up their servers to start recording additional events - like when players open the Championship window (like your screenshot), and then record every single action inside the GAC window for investigational purposes, I'm not sure how they can proceed.
  • @AxlsOrder So I guess I will not receive any kind of compensation for the prizes I lost due to being kicked out of the previous GAC.

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